Policies and General Information:
***We do not groom large numbers of dogs. Please try to keep the appointment you make. Please try not to cancel your dog grooming appointment with us at the last minute as it would be very difficult for us to fill in that time in such short notice.***
·We accept cash, MasterCard, Visa, American Express and Discover only.
·Please make sure that your pet is wearing a properly fitted collar and a leash or have them in a carrier for their safety.
·Since we operate by appointment only, we may not be available if you arrive to your appointment early. Please do not arrive more than 10 minutes earlier than your appointment time.
·Please make sure your pet has been allowed to have a potty break prior to their grooming appointment.
·Due to our tight schedule of working with one pet or pets from one family at a time, if you are 10 minutes late your appointment will need to be rescheduled to a later date if one is available. A late cancellation fee will apply.
·Dogs are expected to be picked up promptly after being called unless arrangements are made in advance. Please keep in mind we do give 15 minutes advance notice so that you can be on your way to pick up your pup and avoid late pick up fee. A fee of $1 per minute will apply after you are more than 20 minutes late for pick up. If you are pre-booked and you are often late dropping off or picking up, we will not pre-book you in the future and your future appointments may be cancelled. If you are not on time for your appointment, this throws off the schedule for the rest of the appoinmtents we have that day. We respect your time and we would like you to respect ours. We book one appointment at a time and block out time just for your dog to give your pup undivided attention in a relaxed atmosphere.
·Pets with fleas are given a flea bath and $15 will be added onto the grooming price.
·If your pet shows signs of stress, aggression or are very difficult for their groom we have the right to refuse service for your dog’s safety as well as ours. Our main goal is to give your pup a positive grooming experience.
NO CALL / NO SHOW / CANCELLATIONS: (Please keep in mind we book and groom dogs one at a time so we can give undivided attention to your dog for grooming.)
Reminder emails are sent 3 days prior to your appointment and a text reminder is sent 24 hours prior to your appointment to reduce No Call / No Shows when you book .
NO CALL/NO SHOW CLIENTS AND CANCELLATIONS WITHIN 72 HOURS WILL BE CHARGED A FEE EQUAL TO YOUR APPOINTMENT PRICE. THIS WILL BE BILLED VIA EMAIL OR TEXT AND MUST BE PAID BEFORE YOUR NEXT GROOMING APPOINTMENT OR YOU WILL BE REMOVED FROM OUR CLIENT LIST. NO EXCEPTIONS.